|
Support
Unable to open a user in Dragon NaturallySpeaking
| Products: Dragon NaturallySpeaking
4, 5, 6 |
Problem:
When opening a user in Dragon NaturallySpeaking, the selected user
may not open or you may receive an error, "SDAPI" or "Signal
Processing Error". Restoring a good copy of the user's speech files
will often resolve this issue.
Cause:
The user cannot load due to Speech File corruption. The Speech File
corruption can be caused by a number of things, including aggressive anti-virus
software settings, power surges occurring as Dragon saves speech files
or low memory resources.
Solution:
Restoring the user files often resolves this issue. Please follow
these steps to restore the user file:
- Close Dragon NaturallySpeaking before continuing.
- Navigate into the Users folder in the installation folder:
- C:\Program Files\Dragon\NaturallySpeaking\Users\ (by default version
6).
- C:\Program Files\Dragon Systems\NaturallySpeaking\Users\ (by default
version 5)
- C:\NatSpeak\Users\ (by default version 4).
- In the Users folder, go into the Folder that corresponds to the user
that is corrupt.
- Rename the "current" folder to "old".
- Make a copy in the same location of the folder named "backup".
- Then rename the folder called "copy of backup" to "current".
- Reboot the machine and start Dragon. The User should now load successfully.
|
